Return Policy

At enduringbeach.com, we are committed to ensuring that every purchase meets your expectations. If you are not completely satisfied with your order, we offer a straightforward and customer-friendly return policy to make the process as smooth as possible.

Eligibility for Returns
Items purchased from our website are eligible for return within 30 days of the delivery date. To qualify for a return, products must be unworn, unwashed, and in the original condition with all tags and packaging intact. Unfortunately, for reasons of hygiene, certain items such as swimwear bottoms and intimate apparel cannot be returned if they have been tried on or used. Please inspect your items carefully upon receipt to ensure they meet these conditions before initiating a return.

How to Initiate a Return
To begin the return process, please contact our customer support team through the contact form on enduringbeach.com or via the email provided in your order confirmation. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond promptly with a return authorization and detailed instructions on how to send your items back to us. Returns sent without authorization may not be accepted.

Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure your items reach us safely. enduringbeach.com is not responsible for items lost during return transit. Once your returned items are received and inspected, we will process your refund according to the original payment method.

Refund Processing
Refunds will be issued after we have received and inspected the returned items. Please allow 7–10 business days for the refund to appear on your account after processing. Shipping costs associated with the original order are non-refundable, except in cases where the return is a result of an error on our part. If your return is approved, a confirmation email will be sent with details of your refund.

Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order through our website. This ensures that you receive the most up-to-date inventory and product availability.

Damaged or Defective Items
If you receive an item that is defective, damaged, or incorrect, please notify us immediately within 48 hours of delivery. Include photos of the issue along with your order number when contacting our support team. We will provide instructions for returning the item and issue a full refund or replacement at no additional cost to you.

Final Notes
We strive to provide the highest quality products and a seamless shopping experience. Your satisfaction is our priority, and we appreciate your understanding of our policies, which are designed to maintain product quality and hygiene standards. By following these guidelines, you help us continue to offer a safe, enjoyable, and reliable shopping experience for all customers.

For any questions or clarifications regarding our return policy, please reach out to our customer support team at enduringbeach.com. We are here to assist you and ensure your shopping experience is nothing short of exceptional.